Have doubts?
Frequently Asked Questions
We solve all your doubts
Zirconia is a gemstone that imitates the brilliance of a VVS diamond. Indeed, it is a stone of synthetic origin. That is, it has been created artificially in a laboratory. The stone par excellence being the stone that replaces the diamond.
Our affordable jewelry is made with a zinc alloy base and studded with rhinestones. That is why it is so cheaply priced, although that does not mean that our expert manufacturers work on them so that their aesthetics are impeccable.
Yes, all our jewelry is plated in 18K gold in its golden version and 18K white gold in its silver version, with the exception of the Economic range and watches.
Yes, all our jewelry resists water and corrosion perfectly. The watches can be submerged up to 3 meters.
The only jewels that are out of the ordinary are those from our economic range. It is recommended to be cautious when bathing.
Thanks to our fine manufacturing method we can ensure that our jewelry lasts a lifetime. The answer is no, our jewelry does not lose color.
In the event that your jewelry arrives defective, to apply the guarantee you can contact us through Instagram or Whatsapp and we will quickly solve your problem. The lifetime warranty is on all gold-plated jewelry, and covers oxidation, but the quality of the jewelry ensures that you don't have to use it.
Our shipments to all of Spain are 24-48H. Once you place your order and we have shipped it, you will receive a tracking code so you can track your package. To the Canary Islands it takes 2-7 days.
With pre-made pendants and rings, it's as simple as writing what you want to personalize on the jewelry, purchasing it (we don't accept cash on delivery), and relaxing until it arrives at your door.
If you are looking for an even more personalized piece of jewelry, you must go to the "Design from scratch" section, and follow the steps by filling out the form in which you explain the design in detail, with the option (recommended) of uploading a photo, so that we can contact you later. and start production.
Pre-made jewelry takes only 15-25 days to reach you, and jewelry designed by you takes between 20-40 days to be delivered.
Our jewelry lasts for life, it is part of our commitment.
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