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★★★★★ REVIEWS
Laura R.
★★★★★
I got two pendants and they sparkle like crazy. Quick, pretty, and go with everything.
G Bubba Star
★★★★★
Thank you, Ice Baby, for making my dream pendant. It shines like a star.
Raquel P.
★★★★★
Beautiful, shiny chain. 10/10 customer service, very attentive.
Edwin
★★★★★
Mine, this shines bright. It arrived in the Dominican Republic in two days, and the quality is as good as a pound.
FREQUENT QUESTIONS
What is zirconia?
It's a high-quality synthetic stone that mimics the brilliance of a diamond. We use 5A zircons, the highest quality available.
What is a VVS moissanite?
It's a precious stone with more brilliance than a diamond. We use GRA-certified VVS D+ moissanites, set in 925 silver.
Are they really gold plated?
Yes. All of our jewelry is plated in 18K or white gold, with several microns for maximum durability.
Can jewelry get wet?
Yes, they're resistant to water, sweat, and daily use. However, we recommend avoiding abrasive products to keep them looking like new.
Do they lose color over time?
No, if they're properly cared for. Our materials (stainless steel and 925 silver) and quality plating prevent rust.
What is the difference between white gold and silver?
White gold is a coating of light gold on a base (steel or silver). 925 silver is a precious metal that is 92.5% pure. Both are durable, but silver is more premium.
What does “VVS Moissanite + 925 Silver” mean?
It is a high-end jewel, with certified VVS D+ moissanites and a 925 sterling silver base.
How durable are they?
They're made for everyday use. If you take good care of them, they'll last for years, maintaining their shine and color.
How long does it take for an order to arrive?
Spain: 24-48h
International: 24-72h
Free shipping: from €79 (Spain) or €129 (international)
How much does shipping cost?
Spain: €2.90
International: from €7.90
Free from €79 (Spain), €129 (International)
Can I return a product?
We do not accept returns, only exchanges if the item arrives damaged or incorrect. The customer covers the cost of shipping.
How do I track my order?
From your account on the website or using the tracking link we sent by email.
Spain: MRW.ES
International: UPS
Is my order delayed?
There may be delays beyond our control, but we always make sure it arrives. If it's delayed longer than normal, we'll offer you a complimentary piece of jewelry as compensation.
Is my order delayed?
There may be delays beyond our control, but we always make sure it arrives. If it's delayed longer than normal, we'll offer you a complimentary piece of jewelry as compensation.
What payment methods do you accept?
Bizum, PayPal, Klarna, card, transfer, Zelle and payment links.
How does Klarna work?
You can pay in 3 interest-free installments or finance directly from the website.
Is my order confirmed?
Yes, you'll receive an email with all the details. If you don't receive it within 10 minutes, please check your spam folder or write to us.
What guarantee do the jewelry have?
All our jewelry comes with a warranty. If it arrives defective or damaged, we are responsible. You can see the full terms and conditions on the website.
Can I create a completely personalized jewel?
Yes. You can send us your logo, drawing, or idea. We create designs from scratch: letters, shapes, logos, and more.
How do I start a custom order?
Custom web designs (from €69.90): choose fonts, templates, or upload your own photo.
Premium customizations (from €380): via private message on WhatsApp or Instagram. We'll talk with you there, design from scratch, and you can pay in two installments.
How long does a custom piece of jewelry take?
3D Design: 1 to 7 days
Production: 15 to 39 days (can be extended if there is demand)
Can I see the design before paying for everything?
Yes. You can pay €15 for an AI preview, or 50% if you want a real 3D design. Then you see the result before paying the rest.
Can I see how a custom piece of jewelry would look on me?
Yes. Send us a photo and we'll send you a preview for just €15. It will be available directly on the website very soon.
What materials can I choose?
Stainless steel, 925 silver, cubic zirconia or VVS moissanite, various settings and finishes. 14K, 18K, white, or rose gold plating.
What is the minimum price?
From the web: €59.90
Premium personalized service: from €380, per message only. Pay 50% in advance.
What types of personalized products are there on the web?
Pre-designed: letters, photo pendants
Premium: Free design worked with you from scratch, by message only
Can I see my order before it is produced?
Yes, as long as it's a premium custom design. In pre-designed web designs, the design is already ready.
What if I have questions about my order?
Our WhatsApp support is available every day of the year. We'll help you quickly and answer any questions.
Why are Ice Baby's prices so good?
We want you to be able to wear high-quality jewelry without spending millions. We prefer to charge less per piece to give you the best possible price.
How do I contact customer service?
Via WhatsApp or Instagram. We respond 365 days a year and are here to help with anything.
we reach all countries
free international shipping
At Ice Baby, borders don't exist, and that's why we deliver right to your doorstep. From Europe to the Americas, or any other continent, we'll arrive wherever you are within 72 hours. Plus, shipping is free if you spend over $120, so forget your fears and place your order now.