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Frequently asked questions
Orders & shipping
We prepare your order within 1–2 business days from our warehouse in Málaga (Monday to Friday, excluding public holidays). Estimated delivery is 24 to 72 hours from dispatch. Custom products have an estimated lead time of 30 to 40 days.
Free shipping on orders over €150. Below that amount, shipping costs are calculated and shown at checkout before you complete your purchase.
Yes. As soon as your order leaves our warehouse, you'll get an email with a tracking number so you can check the status of your shipment at any time.
Returns & warranty
You have 14 calendar days from receiving your order to request a return, as long as the piece is in its original condition. If you're returning it because you changed your mind, the return shipping costs are on you. See our Refund Policy.
Yes, all our jewellery is covered by a warranty against manufacturing defects. If you notice any problem, message us and we'll sort it out.
Materials & care
We work with stainless steel, 925 sterling silver and 18K gold plating, paired with VVS moissanite for an intense, long-lasting shine.
Avoid contact with water, perfume and chemicals. Store your jewellery in a dry place and clean it with a soft cloth to keep it shining.
Customisation & payments
Yes, in our Custom collection you can create one-of-a-kind pieces your way. These orders have an estimated preparation and shipping time of 30 to 40 days.
We accept credit/debit cards, Shop Pay and other secure payment methods available at checkout.
Yes, all transactions are protected with SSL encryption to keep your data secure.








