Shipping Policy

When will my order be processed?

All orders are handled and shipped from our warehouse in Málaga.

We process orders Monday to Friday, excluding public holidays. We do not ship at weekends.

The usual preparation time is 1 to 2 business days from order confirmation. This time frame is approximate and subject to change depending on order volume, promotional campaigns, public holidays or other exceptional circumstances.

Once your order has been prepared, it will be handed over to the carrier for shipping.

Custom products

Custom products require a longer preparation time than standard products.

The estimated preparation and shipping time for custom products is 15 to 30 days.

This time frame is approximate and subject to change depending on the type of customisation, availability, production or other circumstances beyond our control.

VVS jewellery

Jewellery from the VVS range has an estimated delivery time of 5 to 9 days from order confirmation.

If your order arrives later than that, message us with your order number and we will compensate you for the wait.

How long will it take to receive my order?

Once your order has been processed and shipped, the estimated delivery time is 24 to 72 hours from dispatch.

The time frames given are estimates and may be affected by weekends, public holidays, logistical conditions, carrier availability, customs checks or causes beyond our control.

Transit times start counting once the order has been prepared and handed over to the carrier.

For custom products, the specific time frame of 15 to 30 days stated above applies.

Shipping costs

We offer free shipping on orders over €150.

For orders below this amount, the corresponding shipping costs will be shown during checkout before you complete your order.

For certain international destinations, the Canary Islands or other territories subject to special tax, logistical or customs conditions, there may be additional costs arising from taxes, duties or customs procedures.

Which carrier do we use?

Our orders are mainly shipped with SEUR.

Once your order has shipped, you will receive a tracking number so you can check the delivery status.

In certain areas or logistical circumstances, we may use another carrier when necessary to ensure delivery.

Customs, taxes and duties

Orders shipped to certain international destinations or territories subject to special tax regimes may be subject to import taxes, duties, customs fees or other local charges.

These costs, where applicable, are set by the authorities of the destination country or territory and must be paid by the customer, unless expressly stated otherwise during checkout.

We are not responsible for any delays caused by customs procedures or checks beyond our control.

Shipping issues

If you notice any issue with the delivery of your order, we recommend contacting our team as soon as possible with your order number.

If you receive a package that is visibly damaged or has been tampered with, we recommend noting this at the time of delivery and keeping the packaging until the issue has been reviewed.