Returns and Refunds Policy

Returns

You have 14 calendar days from receiving your order to request a return where the right of withdrawal applies.

For a return to be accepted, the product must be in perfect condition, with no signs of use, damage, alterations or modifications, and must keep, wherever possible, its original packaging, accessories and components.

Once we receive the returned product, we will check its condition before processing the corresponding refund.

Custom products

Products made or customised specifically to the customer's specifications may be excluded from the right of withdrawal, in accordance with applicable law.

For this reason, we recommend carefully reviewing all customisation details before confirming your order.

If we made a mistake with your order

If you received a different product from the one you ordered, or there was a shipping error on our part, we will cover the costs needed to handle the return.

Where a refund is due because of an error attributable to us, we will refund:

• The full price of the product.

• The corresponding shipping costs paid.

To handle the issue, we may ask for photos or videos of the product received, its packaging and any other information needed to verify the error.

If you want to return the product because you changed your mind

If the product has no defect and you simply want to return it because you changed your mind, don't like it or it isn't what you expected, the return shipping costs will be paid by the customer.

The product must be returned properly protected and in the conditions described above.

Once the product has been received and its condition verified, we will issue the corresponding refund using, wherever possible, the same payment method used for the purchase.

Where the legal right of withdrawal applies, we will also refund the costs of the initial standard shipping method that were paid.

Additional costs resulting from expressly choosing a more expensive delivery method than the standard option offered will not be refunded.

Damaged, broken or defective products

If a piece of jewellery arrives damaged, breaks or has a defect, please contact our team with your order number and, wherever possible, attach photos or videos that allow us to assess the issue.

All requests relating to damaged, broken or defective products are subject to verification.

Our team will review each case to determine whether the issue is due to a product defect or to damage caused by knocks, accidents, improper use, handling, modifications made by third parties, normal wear and tear or other external circumstances.

Once the review is complete, we will let you know the appropriate solution.

Refunds

Once the returned product has been received and checked, we will inform you of the status of your return.

Where a refund is due, it will be made using, wherever possible, the same payment method used to make the purchase.

The time it takes for the amount to appear in your account may vary depending on your bank or the payment method used.

We may withhold the refund until we have received and properly verified the returned product.

Warranty

All our products come with the legal guarantee applicable under current regulations, regardless of any additional commercial warranties we may offer.

Warranty for members

If you are a member, you will enjoy a lifetime commercial warranty, subject to the corresponding conditions, checks and exclusions.

Warranty for non-member customers

If you are not a member, you will have an additional 90-day commercial warranty from receipt of the product.

This commercial warranty is additional and does not replace, reduce or limit the legal guarantee to which the consumer is entitled.

What does the warranty cover?

All warranty requests are subject to a prior review to determine the cause of the issue.

The commercial warranty may cover manufacturing defects or issues attributable to the product itself, once the corresponding check has been carried out.

Unless the law provides otherwise, the commercial warranty does not cover damage resulting from:

• Knocks, drops or accidents.

• Improper use of the product.

• Incorrect handling.

• Modifications or repairs carried out by third parties.

• Loss of the product.

• Damage resulting from improper maintenance.

• Normal wear and tear from use.

• External damage not caused by a manufacturing defect.

The commercial warranty offered does not in any way limit the consumer's legal rights.